Pre-sale customer service
Nature of the work:
Number of recruits:
1. Use Wangwang and other online chat tools to communicate with customers, guide and promote transactions;
2. Professional recommendation and shopping guide, patient and meticulous sales of goods, and guide buyers to pay;
3. Use the internal system to follow up on the payment, modification and delivery of the order;
4. Establish customer files, maintain customer relationships, conduct regular or irregular return visits and greetings, and promote secondary sales;
5. Responsible for the reception and handling of customer's simple inspection problems;
6. Obey and cooperate with the work arrangement of the superior.
1. Workers who have worked in Taobao/Tmall related customer service are preferred;
2. Understand the shopping process and rules of Tmall or other e-commerce platforms;
3. Fast typing speed, more than 50 words per minute;
4. Patience and stability;
5. Have a good sense of service.
Familiar with computer peripheral products is preferred!